Clarity on cancellations, reschedules, and refunds.

Eligibility

• •Cancellation before the cut-off time (23:59:59 IST on the day before the booking date) → 50% refund of the amount paid (excluding non-refundable gateway/fees/taxes).
• •Cancellation on or after the booking date (D) → 0% refund.
• •Timing is determined by the timestamp captured when you submit the cancellation through the online cancellation portal ('Cancel booking' on the homepage).

How to Request

• •Use the 'Cancel booking' button on the homepage (or visit /cancel) to open the self-service cancellation portal.
• •Enter your Booking ID and the phone number used for the booking to check eligibility and the refund estimate.
• •Confirm cancellation in the portal; the portal records the timestamp and triggers the refund flow. WhatsApp/phone/email requests are not accepted for initiating cancellations.

Refund Processing

• •Mode: original payment method via the payment gateway when supported; otherwise UPI/bank transfer at the arena’s discretion.
• •Timeline: typically 5–7 business days after cancellation confirmation in the portal; bank/gateway timelines may extend this.
• •Deductions: non-refundable gateway/platform fees and any intermediary charges may apply. Taxes refunded per applicable law.

Rescheduling

• •One reschedule may be allowed before the original cut-off time, subject to slot availability.
• •If a rescheduled slot is later cancelled, the cut-off applies to the new booking date.

Unforeseen Interruptions (Weather/Power)

• •If heavy rain, lightning, thunder, or power fluctuations reduce your booked time, we will offer options based on the situation:
• •1) Additional time to complete the slot duration, subject to same-day availability.
• •2) Reschedule of the session based on mutual agreement.
• •3) Full or partial refund depending on the impact and context.

No-Show & Late Arrival

• •No-show: full amount is forfeited; no refund or credit.
• •Late arrival: slot time is not extended; no compensation for reduced playtime.
• •A brief grace period (up to ~15 minutes) may be offered at staff discretion and does not set precedent.

Cancellation by TP Sports Arena

• •If the arena cancels (safety, weather, maintenance, force majeure, or operational reasons), you may choose a 100% refund or a free reschedule subject to availability.
• •This is your sole remedy; the arena is not liable for indirect or consequential costs (travel, accommodation, etc.).

Force Majeure

• •Events beyond reasonable control (e.g., severe weather, disasters, utility failures, government orders, strikes, pandemics) may suspend or cancel bookings. Remedies follow the cancellation-by-arena terms.

Governing Law

• •India law applies; courts of Goa have jurisdiction subject to applicable consumer protections.

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